Accounts with two outstanding invoices are placed on temporary hold until payment has been received. If you have any concerns, or would like to discuss your account, please do not hesitate to contact us.
You will find this policy wording on all our invoices. In order keep our running balance to a minimum, and ensure we maintain a healthy cash flow. We ask politely that customers pay promptly. We make numerous attempts to collect payment in person and post two invoices, before an account would be placed on hold. Giving the customer up to three months to settle any outstanding amount.
We also have to protect ourselves from bad debt. Over the years we have had to write off thousands of pounds in unpaid service charges. Often clients move house, without cancelling their service. Then others will hire our service with no intention of paying. Thankfully this doesn’t happen very often, however it does occur.
Our accounts policy is there to protect our business. Without it and the prompt payments we receive for our customers, we would not be able to provide our service.