Thank you for choosing us.
We are very happy you have chosen McManus Window Cleaning to maintain your properties windows, and we would like to say thank you.
Please take a moment to read this document, which covers important information about our service.
What to expect
Cleaning cycle
We will come by once every 4 to 5 weeks. At times we can be a few days late depending on the weather.
Evening collections
We call back in the evening between 6pm – 8pm to customers we don’t manage to get in during the day. If you are out when we call in the evening, we then post an invoice detailing our other payment options.
Ways to pay
Our primary and preferred method of payment is cash, however if we have been unable to collect payment in person, customers can also pay by cheque, or online through our website.
Staff holidays
When our staff are taking their annual leave, or expect to be more than a week late, we will notify you by SMS.
We also close for two weeks over the festive period to accommodate staff holidays.
Working on your property
Leaving Access
We asked that locked gates are opened, and that there is ample room for us to work around your property.
We can move small items like garden furnature, however if there is anything more permanent obstructing our staff, for example scaffolding, we may have to cancel the booking.
Keeping a safe distance
We ask that our customers, children and pets maintain a safe distance from us while we are working at height. This significantly reduces the risk of an accident or injury.
About us
Licensed and insured
All our staff are licensed by Inverclyde Council who ensure we have the appropriate insurance in place and carry out criminal records checks on our staff.
You can request sight of our window cleaner licences, as well as a copy of our public liability insurance from us at any time.
Policy information
Outstanding payments
Accounts with two consecutive outstanding payments are placed on temporary hold until payment has been received. This gives our customers up to 3 months to settle any outstanding payments, before there account would be placed on hold.
Cancelling a booking or you service
Bookings are due 28 days from your last clean. We ask that customers give 48 hours notice before cancelling a booking or their service.
Other Useful Info
Contacting Us
For enquires relating to your window cleaning service we can be contacted by:
38 Grant St, Greenock, PA15 2BP
Telephone
01475 793121
We are often out during the day, however we will return your call in the evening.
Using our contact form on our contact page.
We generally reply to emails within the hour.
Connect with us
You can connect with us on;
Twitter: @m_window_cleaning
Instagram: @mcmanus_window_cleaning
Or visit our blog for the lattest news and anouncements at:
www.mcmanuswindowcleaning.co.uk