Thank you for choosing us.
We are very happy you have chosen McManus Window Cleaning to maintain your properties windows, and we would like to say thank you.
Please take a moment to read this document, which covers useful information about our service.
What to expect
Cleaning cycle
We will come by once every 4 to 5 weeks. At times we can be a few days late depending on the weather.
Method of cleaning
We will clean your windows using a Water Fed Pole, and when a WFP can’t be used we will use traditional window cleaning methods(squeegee and applicator).
Water Fed Pole
A WFP is a tool used to clean windows using purified water. Glass, frames and sills are scrubbed and rinsed with purified water, then left to dry naturally (within 2 hours).
This method of cleaning improves safety, better protects your property, and will provide a higher level of cleaning.
Paying your service charge
Your service charge can be paid by Direct Debit. To setup a direct debit mandate visit our website, or ask your window cleaner.
Direct Debit
Once you have complete the DD registration, we will add you to our schedule, and you will be notified when we have cleaned your windows. Payments are processed in 3 to 5 working days. You won’t be charged until your windows have been cleaned.
Staff holidays
You will receive a txt message, if we expect your service to be delayed more than a week. This is usually only due to staff holidays.
We also close for two weeks over the festive period to accommodate staff holidays.
Working on your property
Leaving Access
Your booking may have to be cancelled If there is anything obstructing access your windows or if we are unable to access your property.
Locked Gates
If you have any locked gates, we can arrange and cover the cost of having a key cut.
Obstacles
Try to avoid storing items directly under windows, or on access paths. Contact us ahead of time, if you have any work being carried out on your property, and we may be able to re-schedule.
Keeping a safe distance
To protect you, your children and pets, we ask that a safe distance is kept from your window cleaner while they are working on your property
About us
Licensed and insured
All our staff are licensed by Inverclyde Council who ensure we have the appropriate insurance in place and carry out criminal records checks on our staff.
You can request sight of our window cleaner licences, as well as a copy of our public liability insurance from us at any time.
Policy information
Outstanding payments
Accounts with two consecutive outstanding payments are placed on temporary hold until payment has been received. This gives our customers up to 3 months to settle any outstanding payments, before there account would be placed on hold.
Cancelling a booking or you service
Bookings are due 28 days from your last clean. We ask that customers give 48 hours notice before cancelling a booking or their service.
Other Useful Info
Contacting Us
For enquires relating to your window cleaning service we can be contacted by:
38 Grant St, Greenock, PA15 2BP
Telephone
01475 793121
We are often out during the day, however we will return your call in the evening.
Using our contact form on our contact page.
We generally reply to emails within the hour.
Connect with us
You can connect with us on;
Twitter: @m_window_cleaning
Instagram: @mcmanus_window_cleaning
Or visit our blog for the lattest news and anouncements at:
www.mcmanuswindowcleaning.co.uk