Thank you for choosing us.
We are very happy you have chosen McManus Window Cleaning to maintain your properties windows, and we would like to say thank you.
Please take a moment to read this document, which covers useful information about our service.
What to expect
Cleaning cycle
We will come by once every 4 to 5 weeks. At times we can be a few days late depending on the weather.
Method of cleaning
We will clean your windows using a Water Fed Pole, and when a WFP can’t be used we will use traditional window cleaning methods(squeegee and applicator).
What is a Water Fed Pole
A WFP is a system that uses purified water to clean your windows. Your glass, frames and sills will be scrubbed and rinsed using pure water, providing a thorough clean. This is a safer alternative to using ladders, which improves safety and reduces the risk of damage to your property.
Direct Debit
You can sign up to our direct debit system at:
www.mcmanuswindowcleaning.co.uk
On the navigation menu, select ‘Setup Direct Debit.
Please be aware this is the only method of payment we accept and your property will not be serviced until a DD mandate is in place.
Staff holidays
When our staff are taking their annual leave, or expect to be more than a week late, we will notify you by SMS.
We also close for two weeks over the festive period to accommodate staff holidays.
Working on your property
Leaving Access
We asked that locked gates are opened, and that there is ample room for us to work around your property.
We can move small items like garden furnature, however if there is anything more permanent obstructing our staff, for example scaffolding, we may have to cancel the booking.
Keeping a safe distance
We ask that our customers, children and pets maintain a safe distance from us while we are working on your property. This significantly reduces the risk of an accident or injury.
About us
Licensed and insured
All our staff are licensed by Inverclyde Council who ensure we have the appropriate insurance in place and carry out criminal records checks on our staff.
You can request sight of our window cleaner licences, as well as a copy of our public liability insurance from us at any time.
Policy information
Outstanding payments
Accounts with two consecutive outstanding payments are placed on temporary hold until payment has been received. This gives our customers up to 3 months to settle any outstanding payments, before there account would be placed on hold.
Cancelling a booking or you service
Bookings are due 28 days from your last clean. We ask that customers give 48 hours notice before cancelling a booking or their service.
Other Useful Info
Contacting Us
For enquires relating to your window cleaning service we can be contacted by:
38 Grant St, Greenock, PA15 2BP
Telephone
01475 793121
We are often out during the day, however we will return your call in the evening.
Using our contact form on our contact page.
We generally reply to emails within the hour.
Connect with us
You can connect with us on;
Twitter: @m_window_cleaning
Instagram: @mcmanus_window_cleaning
Or visit our blog for the lattest news and anouncements at:
www.mcmanuswindowcleaning.co.uk