Before you make a payment
Our online payment option is available when we have been unable to catch you in, and it is not intended to be used as a preferred payment method. We ask that our customers only pay using this method when they have received an invoice from us.
We will attempt to collect payment during the day when we are servicing your property, or in the evening if we don’t catch you in. If we have been unable to collect payment in person, we will then post an invoice detailing the amount outstanding, which can be paid online or by cheque.
Once you have clicked the pay now button. you will be taken to a form where you can enter the amount you wish to pay.
Click where is says ‘Price per item’ and enter the amount you wish to pay. Then click continue. Any amount you pay will be credited to you account, so you can pay in advance, or pay for multiple bookings at once. If you have received an invoice and just wish to settle the outstanding amount, enter the amount noted on the invoice.
At the login screen you have two options. You can use your paypal account to pay your bill, by entering in your paypal email and password, then clicking login. Or you can pay using your debit or credit card by clicking the grey button, at the bottom.
Please note, if you are using your paypal account, please make sure your address is correct within your paypal profile. Its this address we get from paypal to match the payment to your account with us. So if you have moved house and not updated your information with paypal, we may not be able to match the payment to an account, and the payment will be reversed.