Policy Working

Accounts policy

We ask that payment is settled within 28 days of the work being completed.

Temporary hold

If an invoice is not settled within 28 days of the work being completed, your account will be placed on temporary hold until payment has been received.

Late Payment Fee

Invoices that have not been settled within 90 days will incur a £10 late payment fee.

Failed Direct Debit Payments

If payments frequently fail to clear on your account, we incur additional fees, and may have to suspend your service.

Further information

You will find this policy wording on all our invoices.

Over the years we have unfortunately had to write off thousands of pounds in unpaid service charges. We collect payment on completion of work, and politely ask that customer pay promptly, which enables us to cover the costs involved in providing our service.

We are a small business, and without the prompt payments we receive for our customers, our business would not be viable.