Policy Wording

Accounts policy

I ask that payment is settled within 28 days of the work being completed.

Temporary hold

If an invoice is not settled within 28 days of the work being completed, your account will be placed on temporary hold until payment has been received.

Administrative Fee

Invoices that remain unsettled after 90 days will incur a £10 fee to cover the administrative costs of issuing repeated payment reminders.

Failed Direct Debit Payments

If payments frequently fail to clear on your account, I incur additional fees, and may have to suspend your service.

Legal Action as a Last Resort

Court action is always a absolute last resort, and I will do everything possible to work with you to resolve an unpaid balance directly. However, if all reasonable efforts to resolve the matter fail, the account will be passed for formal legal recovery through the Scottish Sheriff Court (Simple Procedure). Please note that all associated court fees, enforcement costs, and Sheriff Officer expenses will be added to the total amount claimed.

Further information

You will find this policy wording on all my invoices and on my Service Agreement.

Over the years I have unfortunately had to write off thousands of pounds in unpaid service charges. I collect payment on completion of work, and politely ask that customer pay promptly, which enables me to cover the costs involved in providing my service.

I am a small business owner, and without the prompt payments from my customers, my business would not be viable.