Thank you for choosing us.
We are very happy you have chosen McManus Window Cleaning to maintain your windows, and we would like to say thank you.
Please take a moment to read this document, which covers useful information about our service.
What to expect
Cleaning cycle
We will come by once every 4 to 5 weeks. At times we can be a few days late depending on the weather.
Method of cleaning
Your windows will be cleaned using traditional window cleaning methods (squeegee and applicator).
Your glass will be scrubbed with soapy water using an applicator, then the soapy water will be removed using a squeegee.
Detailing
Our standard maintenance clean is a light cleaning process, which will remove any light biuld up of dust and dirt.
Any other compacted residue, paint, glue or cement may require additional detailing to remove.
Paying your service charge
Your service charge can be paid by Direct Debit. To setup a direct debit mandate visit our website, or ask your window cleaner.
Direct Debit
Once you have complete the DD registration, we will add you to our schedule, and you will be notified when we have cleaned your windows. Payments are processed in 3 to 5 working days. You will only be charged once your windows have been cleaned.
Staff holidays
You will receive a txt message, if we expect your service to be delayed more than a week. This is usually only due to staff holidays.
We also close for two weeks over the festive period to accommodate staff holidays.
Working on your property
Keeping a safe distance
To protect you, your children and pets, we ask that a safe distance be kept from your window cleaner while they are working on your property.
About us
Licensed and insured
All our staff are licensed by Inverclyde Council who ensure we have the appropriate insurance in place and carry out criminal records checks on our staff.
You can request sight of our window cleaner licences, as well as a copy of our public liability insurance from us at any time.
Terms and Conditions
Obstructions or restricted access
If you are having work done to your property, or if there is anything else which would restrict our access to your windows. We ask that your contact us 48 hours before your due date, and we may be able to rearrange your booking.
If we haven’t received any communications notifying us of any obstructions or restrictions to access which would prevent us cleaning your windows and we call out to your property, a £12.50 call out charge will be due.
If only some of your window are inaccessible, we will still clean the ones we can access. However the full service charge will still apply since we have allocated the time in our schedule for the entire job.
Obstacles
Try to avoid storing items directly under windows, or on access paths, and avoid parking vehicles close to your building, directly in front of windows if possible.
Locked Gates
If you have any locked gates, we can arrange and cover the cost of having a key cut.
Dog Waste
For the safety of our staff, we’re unable to work in gardens with excessive pet waste, due to the risk of contamination and the spread of diseases.
Cancelling your booking or service
If you would like to cancel a booking or your service, please get in touch by phone or email. We ask that you provide 48 hours notice before cancelling your booking or service. Cancellations without notice will incur a £12.50 call out charge. If work is already commenced on your property, the full service charge will be due.
If you cancel your direct debit through your bank, this will not cancel you service with us, and may result in pending payments not processing. Please get in touch by phone or email, and we will close your account and Direct Debit, and sent you a confirmation email.
Quotations
Our quotations are valid for 28 days. Your service charge will be fixed for a period of one year, after which an annual increase will apply. You will be notified before any increases take place.
Outstanding Payments
Recurring services
Accounts with two outstanding invoices are placed on temporary hold until payment has been received. If you have any concerns, or would like to discuss your account, please do not hesitate to contact us. More Info.
One off bookings
For one of bookings, we ask that payment is settled with 28 days of the work being completed.
Other Useful Info
Contacting Us
For enquires relating to your window cleaning service we can be contacted by:
38 Grant St, Greenock, PA15 2BP
Telephone
01475 793121
We are often out during the day, however we will return your call in the evening.
Using our contact form on our contact page.
We generally reply to emails within the hour.
Connect with us
You can connect with us on;
Instagram: @mcmanus_window_cleaning
Or visit our blog for the latest news and announcements at:
www.mcmanuswindowcleaning.co.uk