Info for new customers

Thank you for choosing us.

We are very happy you have chosen McManus Window Cleaning to maintain your windows, and we would like to say thank you.

Please take a moment to read this document, which covers useful information about our service.

What to expect

Cleaning cycle

We will come by once every 4 to 5 weeks. At times we can be a few days late depending on the weather.

Method of cleaning

Your windows will be cleaned using traditional window cleaning methods (squeegee and applicator).

Your glass will be scrubbed with soapy water using an applicator, then the soapy water will be removed using a squeegee.

Detailing

Our standard maintenance clean is a light cleaning process, which will remove any light biuld up of dust and dirt.

Any other compacted residue, paint, glue or cement may require additional detailing to remove.

Paying your service charge

Your service charge can be paid by Direct Debit. To setup a direct debit mandate visit our website, or ask your window cleaner.

Direct Debit

Once you have complete the DD registration, we will add you to our schedule, and you will be notified when we have cleaned your windows. Payments are processed in 3 to 5 working days. You will only be charged once your windows have been cleaned.

Staff holidays

You will receive a txt message, if we expect your service to be delayed more than a week. This is usually only due to staff holidays.

We also close for two weeks over the festive period to accommodate staff holidays.

Working on your property

Leaving Access

Your booking may have to be cancelled If there is anything obstructing access your windows or if we are unable to access your property.

Locked Gates

If you have any locked gates, we can arrange and cover the cost of having a key cut.

locked gate snib latch

Obstacles

Try to avoid storing items directly under windows, or on access paths. Contact us ahead of time, if you have any work being carried out on your property, and we may be able to re-schedule.

Keeping a safe distance

To protect you, your children and pets, we ask that a safe distance be kept from your window cleaner while they are working on your property.

About us

Licensed and insured

All our staff are licensed by Inverclyde Council who ensure we have the appropriate insurance in place and carry out criminal records checks on our staff.

You can request sight of our window cleaner licences, as well as a copy of our public liability insurance from us at any time.

Terms and Conditions

Cancelling your booking or service

All bookings are scheduled 28 days from your last clean. We ask that you provide 48 hours notice before cancelling your booking or service. Cancellations without notice will incur a £10 cancelation fee.

Outstanding Payments

Accounts with two outstanding invoices are placed on temporary hold until payment has been received. If you have any concerns, or would like to discuss your account, please do not hesitate to contact us. More Info.

Quotations

Our quotations are valid for 28 days. Your service charge will be fixed for a period of one year, after which a 7% annual increase will apply. You will be notified before any increases take place.

Other Useful Info

Contacting Us

For enquires relating to your window cleaning service we can be contacted by:

Mail

38 Grant St, Greenock, PA15 2BP

Telephone

01475 793121

We are often out during the day, however we will return your call in the evening.

Email

Using our contact form on our contact page.

We generally reply to emails within the hour.

Connect with us

You can connect with us on;

Instagram: @mcmanus_window_cleaning

Or visit our blog for the latest news and announcements at:

www.mcmanuswindowcleaning.co.uk

Other useful links