Behind the scenes

Jan

Behind the scenes

5 things that keep us reliable

It's a common complaint we hear when talking to new customers, 'our last window cleaner hasn't been in months, they show up once in a blue moon'. Here are five of the things we do to ensure we deliver a reliable window cleaning service. 1. We don't over promise We describe our service as a monthly service, every 4 to 5 weeks, and our customers should receive around 10 cleans per year, once staff holidays are taken in to account. This sets an expectation with our customers that we can deliver. 2. We'll keep in touch Keeping in touch is…

Nov

Behind the scenescashless, Debit, Direct, Payment Methods

The shift to cashless

When we first started our window cleaning business back in 2007, cash was King. Almost all small transactions would have been paid by cash, and giving your bank card to your window cleaner would have seemed risky. Now the days of finding change down the side of the couch, or in the rubber seal of the washing machine door are all but gone, with fewer and fewer people carrying cash. Other ways to pay In 2010 we started accepting cheque as an alternative payment method, and a few larger commercial customers paid by BACS (Bankers Automated Clearing System), then in…