Weather Disruption
We have had significant weather disruption over the last few weeks, which has delayed us. We apologise for the delay to your service this month, we will be doing our best to catch up were possible.
Up to date
We hope to be up to date with all accounts by the end of next week (week ending 14/06/20). Excluding any internal work, which is still currently being postponed for the time being. We would like to say thank you for your patience during these exceptional circumstancing, and apologise the for delay to your service. Social Distancing Our social distancing measures will likely be in place for some time to come, and would ask that customers maintain 6ft distance from our staff, you can review our recent post on this here.
Social distancing and safety measures
Resuming service Now that we have had time to assess our situation and take the necessary precautions, we are resuming service with some changes to help protect our customers and staff. We recommend that our customers use our direct debit system By using our direct debit system, we will not have to make any attempt to collect payment in person, and this allows us to provide our service to you without any close contact. More Info Social Distancing We ask that customers follow social distancing guidelines, while we are working on your property, keeping a distance of at least 6ft…
Government lock down
Update Following this evenings public address by the Prime Minister, we are suspending our service until further notice; to aid in the efforts to stop the spread of Coronavirus. Throughout this lock down, we will all be with our families, staying safe and doing what we can to see this through. Once normality creeps back in, and the restrictions on movement are lifted, we will be here for you. I want to thank all of my customers for there support and kindness, and wish you all well. Yours Sincerely Gerard McManus
Corona virus
Update Isolation Over-70s as well other vunerable groups have been asked to self isolate, which may be for a number of months. We don't know the exact age of our customers, or if they have a health condition that puts them at higher risk, so we won't be aware that you are self isolating. Our staff generally have very minimal contact with our customers, however your service charge can also be paid using our alternative payment methods, which eliminates any need for close interaction. We would ask that any customers self isolating contact us, and we can discuss your preferred…
Changing from Paypal to direct debit
As of the 1st October 2020, we will no longer be accepting payment by cheque and paypal. Instead customers who normally use these methods can opt to pay by direct debit, if paying in person is not suitable. Contactless payment system Existing customers can opt to pay in person, or pay their service charge by Direct Debit. For all new accounts taken on, we will only be accepting payment by Direct Debit. Setup Direct Debit Reason for the Change Adapting to customer habits Less and less of our customers carry cash and are opting to pay electronically, however the existing…
More bad weather
After a turbulent January, we are experiencing more bad weather this week with high winds are flooding around the area. This will cause unavoidable delays to your window cleaning service this month. Once conditions improve we will be working to get to you as soon as possible.
The Festive Holidays
Festive Holiday Dates We will be closed for two weeks from the 23rd December 2019. We would like to thank you for your custom through 2019, and wish you a very merry Christmas and a happy new year. The weather throughout December has been difficult, and we apologise to any of our customers, who we do not manage to get to before we close. Your property will be serviced as soon as possible on our return.
Weather Disruption
We have been held up this week frequent rain and high winds. We will likely loss three days this week to the weather disruption and will be running behind as a result. We will do our best to get to our customers as soon as possible.
New Direct Debit System
Direct Debit (GoCardless) We have recently implemented a new direct debit system, powered by Go Cardless. This system integrates with our system (Cleaner Planner), allowing our customers to pay for their service by Direct Debit. What is Go Cardless? Go Cardless is a company that processes DD (direct debit) payments. They are one of the largest DD processing companies in the UK. Serving 30,000 UK business and organisations including HM Government. What is a direct debit? Unlike a standing order which comes off at the same date each month, a direct debit can be a one off or recurring payment.…