Our service will be recommencing

Our service will be recommencing

Resuming service Now that we have had time to assess our situation and take the necessary precautions, we are resuming service with some changes to help protect our customers and staff. We recommend that our customers use our direct debit system By using our direct debit system, we will not have to make any attempt to collect payment in person, and this allows us to provide our service to you without any close contact. More Info Social Distancing We ask that customers follow social distancing guidelines, while we are working on your property, keeping a distance of at least 6ft from our staff. Paying Cash Your window cleaner will be wearing PPE(Gloves and Mask), and will step back to a safe distance when collecting payment in person at your door. Payment can be left on the door step to maintain social distancing. Please only leave payment outside, when our staff are present, and don't leave payment in an insecure location for our staff to collect at a...
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Government lock down

Government lock down

Update Following this evenings public address by the Prime Minister, we are suspending our service until further notice; to aid in the efforts to stop the spread of Coronavirus. Throughout this lock down, we will all be with our families, staying safe and doing what we can to see this through. Once normality creeps back in, and the restrictions on movement are lifted, we will be here for you. I want to thank all of my customers for there support and kindness, and wish you all well. Yours Sincerely Gerard McManus ...
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Corona virus

Corona virus

Update Isolation Over-70s as well other vunerable groups have been asked to self isolate, which may be for a number of months. We don't know the exact age of our customers, or if they have a health condition that puts them at higher risk, so we won't be aware that you are self isolating. Our staff generally have very minimal contact with our customers, however your service charge can also be paid using our alternative payment methods, which eliminates any need for close interaction. We would ask that any customers self isolating contact us, and we can discuss your preferred option. Social Distancing Internal Work We will be postponing all internal work within our customers homes, until we have more information from the Government. This will help limit our interaction with our customers. Contact Us ...
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Changes to our payment methods

Changes to our payment methods

Postponement The following changes to our payment methods which was scheduled to take affect after June 2020, will likely be postponed due to the current Coronavirus pandemic. Changes Existing customers can opt to pay in person, or pay their service charge by Direct Debit. For all new accounts taken on from Jan 2020, we will only be accepting payment by Direct Debit. Reason for the Change Adapting to customer habits Less and less of our customers carry cash and are opting to pay electronically, however the existing systems (paypal, cheque) were never intended or suitable for large volumes of payments. Reducing unsociable working hours At current our staff work between the hours of 8am to 6pm, and call back to customers they don't get in after 6pm. The changes we have made will reduce evening collections and improve the working conditions for our staff. ...
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The Festive Holidays

The Festive Holidays

Festive Holiday Dates We will be closed for two weeks from the 23rd December 2019. We would like to thank you for your custom through 2019, and wish you a very merry Christmas and a happy new year. The weather throughout December has been difficult, and we apologise to any of our customers, who we do not manage to get to before we close. Your property will be serviced as soon as possible on our return....
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New Direct Debit System

New Direct Debit System

Direct Debit (GoCardless) We have recently implemented a new direct debit system, powered by Go Cardless. This system integrates with our system (Cleaner Planner), allowing our customers to pay for their service by Direct Debit. What is Go Cardless? Go Cardless is a company that processes DD (direct debit) payments. They are one of the largest DD processing companies in the UK. Serving 30,000 UK business and organisations including HM Government. What is a direct debit? Unlike a standing order which comes off at the same date each month, a direct debit can be a one off or recurring payment. This means that with direct debit our customers will only be billed once their windows have been cleaned. The main advantages to direct debit Our customers don't have to worry about having cash at home. No one will call at their door at night to collect payment. Our customers don't have to send cheques or remember to pay online when we have unable to collect payment...
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First look at our new logo

First look at our new logo

We are re-branding You will soon see our new logo on our uniforms and multimedia. Over the past year we have been working to re-brand. Our business name will remain the same, with a new logo that better reflects our business. This includes a number of documents that are better designed and more informative for our customers, as well improving our advertising. Our new Logo ...
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