Blog – McManus Window Cleaning

18

Jan

News

The move to digital enquiries

One thing we haven't always been great at, is monitoring our answer machine. Landlines enquiries, aren't that common for us anymore, with most of the our enquiries coming directly through our website. So this year, we thought we would change that, to make sure our customers get a faster response from us. What is changing Message us directly Our landline answer machine will no longer be monitored, instead, it will be managed through WhatsApp. Allowing you to send us a direct message, that we can respond to on the go. WhatsApp Quicker Quotes If your looking for a quote, you…

12

Jan

Behind the scenes

5 things that keep us reliable

It's a common complaint we hear when talking to new customers, 'our last window cleaner hasn't been in months, they show up once in a blue moon'. Here are five of the things we do to ensure we deliver a reliable window cleaning service. 1. We don't over promise We describe our service as a monthly service, every 4 to 5 weeks, and our customers should receive around 10 cleans per year, once staff holidays are taken in to account. This sets an expectation with our customers that we can deliver. 2. We'll keep in touch Keeping in touch is…

17

Nov

Behind the scenescashless, Debit, Direct, Payment Methods

The shift to cashless

When we first started our window cleaning business back in 2007, cash was King. Almost all small transactions would have been paid by cash, and giving your bank card to your window cleaner would have seemed risky. Now the days of finding change down the side of the couch, or in the rubber seal of the washing machine door are all but gone, with fewer and fewer people carrying cash. Other ways to pay In 2010 we started accepting cheque as an alternative payment method, and a few larger commercial customers paid by BACS (Bankers Automated Clearing System), then in…

23

Feb

Cleaning Tips

Our tip for cleaning shower doors

Shower doors can get quite badly marked with hard water stains over time. So we thought we would share our secret weapon for detailing with tough marks on glass. This method will also work well for other tough residue left on glass, and is our go to method for detailing with any glue or silicone left on glass by window fitters. Step 1 Soak up the glass with thick soapy water. A squirt of fairy liquid straight on to a damp scourer pad will work well. Step 2 Buff the glass with Grade #0000 ultrafine steel wool. Aka our secret…

Should you clean windows when its raining?

21

Feb

Window Cleaning Articles

Should you clean windows when its raining?

Myth or fact? I can't tell you how many times I have heard, 'You should't clean windows when its raining'. I have also heard 'you shouldn't clean windows when its sunny'. We maintain the cleanliness of our customers windows year round, and although they will get a little build up of dirt between cleans, they certainly wont get significantly dirty, rain or shine. I can see where this myth comes from, so its not completely false. However its certainly not a waste of time cleaning windows when its raining. Its a well proven fact that having a clean and tidy…

10

Jul

Uncategorised

On Holiday

Due to staff holidays this month, as well as the unseasonably wet and windy July we have had, we are running later than usual. I apologise for any delays this has caused to your service. We will endeavour to get to you as soon as possible.

09

Jan

Uncategorised

January Delay

We have been closed over the festive period for a few weeks, and will be running later than usual as a result. Coupled with the weather, this could be a good few weeks later than normal. We will be getting everyone up to date throughout January. This can take 4-5 weeks before we are fully caught up with all our accounts. We apologise for the delay this causes to your service, and will endeavour to get to everyone as soon as possible.

20

Feb

Uncategorised

February Storms

After returning from Christmas break, and catching up with the majority of our work, we have been battered with storm after storm throughout February. The persistent rain and high winds from the storms, as well as business disruption due to Covid self isolation rules, has caused significant delays to our service. We are very sorry for the delay this will have caused to many of our customers. We will be closing our diary to new accounts, and doing our best to work around the weather to catch up with everyone as soon as we can. Many thanks for your patience.…

24

Dec

Updates

Christmas Break

We will be closed this year through to the 5th January, to allow our staff to take some annual leave over the festive period. December as usual gave us some difficult weather to work around, and unfortunately left us running a little late. Any customers we did not manage to get to before Christmas, will be serviced in January once we are back. I would like to thank all our customers for their custom throughout the year, and wish you all a Merry Christmas and a happy New Year!

15

Jul

Uncategorised

Delayed

I just wanted to update my customers, currently serviced by myself (Gerard), I have been off the last few weeks with a broken toe. An unfortunate accident at home. I am healing well, but will be out for another few weeks. I am sorry for the delay that this will cause. I will be round as soon as possible. Thank you for your patience. Gerard