New Direct Debit System

New Direct Debit System

Direct Debit (GoCardless) We have recently implemented a new direct debit system, powered by Go Cardless. This system integrates with our system (Cleaner Planner), allowing our customers to pay for their service by Direct Debit. What is Go Cardless? Go Cardless is a company that processes DD (direct debit) payments. They are one of the largest DD processing companies in the UK. Serving 30,000 UK business and organisations including HM Government. What is a direct debit? Unlike a standing order which comes off at the same date each month, a direct debit can be a one off or recurring payment. This means that with direct debit our customers will only be billed once their windows have been cleaned. The main advantages to direct debit Our customers don't have to worry about having cash at home. No one will call at their door at night to collect payment. Our customers don't have to send cheques or remember to pay online when we have unable to collect payment...
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First look at our new logo

First look at our new logo

We are re-branding You will soon see our new logo on our uniforms and multimedia. Over the past year we have been working to re-brand. Our business name will remain the same, with a new logo that better reflects our business. This includes a number of documents that are better designed and more informative for our customers, as well improving our advertising. Our new Logo ...
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Improved database system

Improved database system

You may have noticed that our staff no longer use paper worksheets, and instead mark jobs off using a mobile device. Last year we invested a new software system for managing our customers data, which we have been trialling over the last few months. This new system allows our window cleaners to update our customers account there and then, as a posed to processing the data from worksheets at the end of the week. This new system eliminates the risk of clerical errors when updating our customers accounts, and saves a significant amount of time. As well as being a more efficient system, it also allows us to integrate with a number of useful systems. Working to keep you informed As a small business which serves a large number of customers, it can be challenging keeping in good contact with all our customers. Though the year we have to take time off, and can be running behind as a result. When we...
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Our new website

Our new website

If you have had to do a double take, to ensure you have visited the correct website. Don't worry, you are in the right place. We have recently redesigned our website, something that has been overdue for some time. We were unable to make the regular updates that we would have liked, to our old website. So we have switched to a platform called Wordpress, which not only allows us to quickly edit pages and add nice new photos to our website, but post articles to our blog, keeping our customer better informed. Whats New Below is short summary of some the features of our new website, to help you find your way around. Paying for your service We have a 'Make a payment' link at the top of our website. On this page you will find the familiar 'Pay Now' button. Along with a new article detailing some useful information, and instructions to aid customers who are using our online payment system for...
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